"Great first appointment, but need better signage"

I took my daughter to her first CAMHS assessment in The Den, and once we were there the staff were lovely and greeted us with a warm welcome and the initial appointment went very well. We both had opportunities to talk on our own to the staff member and was given clear advice on what would happen next.

My only feedback is that on trying to locate The Den we struggled to find it, a kind staff member saw us looking confused and showed us a short cut through a fire door. We found The Den but then the receptionist said we were in the wrong place, we need to go upstairs. I feel like some extra signage would have helped us.

On leaving the appointment, we didn't know how to get back to the front of the hospital, so ended up having to walk around the whole hospital to get back to the front car park, which took about 20 mins. Some signs to direct us back through the hospital to main entrance would have been super helpful.