"Don’t feel like I’m listened to and not receiving the help I need."

About: Blossomwood

(as the patient),

I don’t feel like I’m being listened to and understood by my psychiatrist. It feels like my mental health is downplayed and blamed on my autism and ADHD. I feel like this is then resulting in me not receiving the help and treatment I need.

I’m really struggling with my mental health and it hurts so much inside to know I’m not being believed.

There’s also other ongoing issues like difficulty getting in contact with the MHT and things not being followed up. I wish I had some point of contact like a care coordinator or CPN to help me with this because I’m really struggling with it.

I had an appointment with a different Dr today who was honestly really lovely. But he wasn’t able to change my medication even though I was told I would receive the same level of care. The reason he gave was that the medication change has to be done by the consultant.

This has really annoyed me because the MHT knew that I was going to be discussing other treatment options, so I don’t understand why I was given an appointment with someone who was unable to do that.

Something he said that has really upset me was that the medication I asked about was for people who are severely depressed. That feels really invalidating because I’m feeling really depressed but yet they’re not acknowledging that.

It feels like that what I’m feeling inside is not what they’re seeing on the outside. I don’t know if that’s because of my anxiety, I get really nervous talking to them. I think it could also be because of my autism, as I really struggle communicating what’s in my head, verbally. But I feel like that they should already be aware of that.

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Responses

Response from Jo Horsley, Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH, Nottinghamshire Healthcare NHS Trust nearly 2 years ago
Jo Horsley
Adult Mental Health Service Manager - Involvement, experience and volunteer lead for AMH,
Nottinghamshire Healthcare NHS Trust
Submitted on 05/12/2022 at 16:51
Published on Care Opinion at 16:51


picture of Jo Horsley

Hi ACF,

I'm so sorry you don't feel like you're being listened to or understood and concerned to read that you are struggling to get in contact with the MHT (Mental health team)

It would be great if we could have a chat so I could get to understand how I might be able to help you. If you would like to contact me via email at

jo.horsley@nottshc.nhs.uk, and leave your contact details including phone number I will give you a call you to discuss.

I completely understand what you mean when you say it's hard to get across how you are really feeling sometimes, and anxiety and autism can indeed affect this. We really don't want you to suffer alone so please do get in touch

Kind Regards

Jo

Jo Horsley,

Patient experience lead for adult mental health

jo.horsley@nottshc.nhs.uk

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Response from Tracey Houghton, Service Manager for Mid Notts and Bassetlaw LMHT’s, Adult Mental Health, Nottinghamshire Healthcare NHS trust nearly 2 years ago
Tracey Houghton
Service Manager for Mid Notts and Bassetlaw LMHT’s, Adult Mental Health,
Nottinghamshire Healthcare NHS trust
Submitted on 06/12/2022 at 14:26
Published on Care Opinion at 16:18


Hello ACF

I am sorry you have had such a distressing experience at Millbrook Outpatients department. I would really like to look into this and make sure you don't experience this again, and to also make sure others don't either. I understand it is hard to communicate with others how you feel especially in an appointment, they can be so anxiety provoking. My e mail address is tracey.houghton@nottshc.nhs.uk I would really like to help or direct you to the right manager.

Kind Regards

Tracey Houghton

Service Manager

Mid Notts and Bassetlaw LMHT's.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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