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"They were so caring, kind and thorough"

About: The Ulster Hospital / Emergency Department

(as a service user),

Last night I brought my stepdad up to the Ulster Emergency Department. The department was so busy with people everywhere. The team were under so much pressure. My step dad was promptly triaged and seen by a doctor and was in and out within four hours. I want to especially thank Ali, Debbie, Sian and Rupert for taking such good care of my stepdad. They were so caring, kind and thorough even under the immense pressure of the department. Thank you.

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust
Submitted on 29/11/2022 at 18:34
Published on Care Opinion at 18:34


Hi pavox83

Thank you for taking the time to tell us of you and your stepdad's experience while attending the ED. Your kind comments and appreciation for the service is very welcome. Staff have been working under extreme pressure but continue to provide an excellant, kind and caring approach daily to our patients.

I will share your comments with the staff you have named and I know they will very much appreciate them.

I hoep your stepdad is improving

Kind Regards

Jenny

Lead Nurse ED

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