"Telephone appointment"

Towards the end of telephone call from haematology l heard my nephew speaking on the phine instead of haematologist. I quickly explained l was on a call and ended the call . At that point l think haematologist did try to call back but due to shaky and numb fingers l was unable to answer the call.  On trying to return the call, l believe incoming calls were blocked and so I called the  secretary. She said she would call him but later called to say she couldn’t reach him on phone. He would call at her office later and would let him know the fault was entirely mine! I reassured her that we just about finished our conversation.

All of this was professionally and courteously handled as usual by Crosshouse Dept of Haematology…but when l finally managed to contact my nephew and asked why he had called me, he said “l didn’t call you; you called me! I am still underneath a tractor trying to find out why it ain’t working!”

Numb fingers do make phone-calls a problem and l apologise for all the inconvenience caused by this, to the busy team at Crosshouse.

I hope l do better next time!