Care Opinion

My husband and my care after being involved in a fire

Posted By The roses

"My husband and my care after being involved in a fire"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Plastic Surgery & Burns Scottish Ambulance Service / Emergency Ambulance

(as the patient),

We were involved in a fire on Saturday morning. From phoning 999 and how quickly the services got to us gave us treatment and got to Aberdeen a &e was incredible got seen in resus and got given amazing care, my husband got moved to the burns ward and they have been outstanding to my husband and myself l. We were up on holiday and have done everything and more they could for us both in the most terrifying week of our lives. The doctors nurses and clinic staff in plastics department who have dealt with me and my burns were fabulous. I don’t even have the words to express the care we’ve both received it’s been phenomenal. 

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Responses

Response from Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service nearly 2 years ago
Scottish Ambulance Service

Submitted on 01/12/2022 at 16:09
Published on Care Opinion at 16:09

Dear The roses

Thank you for sharing your experience on Care Opinion. It sounds like an extremely traumatic experience for you and your husband, particularly being away from home.

Thank you so much for your kind words. I am really pleased to hear about the prompt response from all of the emergency services and the care that you received both pre-hospital and in hospital.

I would like to pass on your thanks to the ambulance staff who cared for you but would need a few more details to make sure I identify the correct incident. If you would be able to share some more details you can contact me at martin.esposito@nhs.scot

On behalf of the Scottish Ambulance Service, I hope you and your husband get well soon and wish you both well with your recovery.

Take care.

Martin.

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Response from Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian nearly 2 years ago
NHS Grampian

Submitted on 02/12/2022 at 00:45
Published on Care Opinion at 08:43

Dear The roses

Thank you for your kind feedback regarding your time in A&E. I hope you are both recovering well. I will share this with the team who will be delighted with your valued comments.

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Response from Fiona Whyment, Nurse Manager, Surgery 4 (Surgical Division), NHS Grampian nearly 2 years ago
Fiona Whyment
Nurse Manager, Surgery 4 (Surgical Division),
NHS Grampian

Submitted on 02/12/2022 at 08:47
Published on Care Opinion at 08:47

Dear The Roses,

Many thanks for taking the time to leave such lovely feedback for the staff who looked after you. It sounds like you had a horrific experience on your holiday, I am glad you managed to get help and quickly.

I will pass on your thanks to the staff in the Burns ward -214 and to the Dressings clinic- they will appreciate your kind words.

I would like to wish you and your husband speedy recoveries from the team in Burns and Plastics.

best wishes

Fiona

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