Care Opinion

Ward 24 - North Tyneside General Hospital

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"Ward 24 - North Tyneside General Hospital"

About: North Tyneside General Hospital

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Our mother was recently admitted to Ward 24, sadly after a short illness she passed away peacefully. The standard of care that our mother received during her time on the ward was excellent. Every member of the ward team demonstrated care and compassion towards our mum and family. The Consultant explained our mother's plan of care very clearly and dealt with our concerns sensitively. We would like to express our sincere thanks to every member of the ward team for looking after our mum with such kindness.

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Responses

Response from North Tyneside General Hospital 11 years ago
North Tyneside General Hospital

Submitted on 18/06/2013 at 22:03
Published on nhs.uk on 19/06/2013 at 04:00

Thank you so much for sharing your kind feedback at this painful time. I'd want to extend our sincere condolences for the loss of your Mum. I am so glad that you are able to find some comfort in the fact that your Mum was so well cared for by the team on ward 24 and that your needs as a family were also addressed with kindness. Your words will mean a great deal to the team, I will ensure they receive a copy of your note. Thank you. With warm thoughts and our sympathy to you and your family, Annie. Annie Laverty - Director of Patient Experience.

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