"My 2 year old swallowed washing liquid and we had to dial 999"

Good morning mrsellison2019

I’d firstly like to thank you for sharing your experience associated with NIAS, particularly taking into account that it is associated with your son. I am aware that these situations can present a very much frightening experience with a young child, and panic sets in very much immediately. It gives great encouragement to hear of the swift response made by our clinicians through the first dial, significantly more so as immediate guidance was given before the clinicians arrived. It is furthermore beneficial of the relevant quickness in relation to the time taken for an ambulance to arrive, in stressful and traumatic situations, response time is a crucial factor; making evident that it took only five minutes for an arrival of an ambulance adds to the encouragement of high NIAS standards being met, in a current climate where this can be difficult in achieving. The professional expertise of the clinicians who attended giving ease to both yourself and your son further highlights the level of quality being maintained within NIAS, as so with talking to, and calming a young child as they can become very much agitated.

Your feedback will help to further strengthen and help boost encouragement for the clinicians working on the ground, particularly taking into account the pressured and tiring working environment that thy operate within. I would be very much content in sharing this story to the clinicians who attended the call-out as I feel they would find satisfaction in hearing of how their professionalism helped bring calm and ease to yourself and your son, for this to be done could I ask that send some information related to:

Date of the incident

I can be contacted at the email address below:

ruairi.cummings@nias.hscni.net

Alternatively, I can be contacted on:

077 6968 4627

I hope that your son is feeling much better and is in good spirit

Best wishes

Ruairi Cummings

Quality and safety department

Dear mrsellison2019

Thank you for sharing your experience.

Great to hear how well both NI Ambulance Service and Ulster Hospital Emergency Department have looked after your son.

I have shared your story to Thomas, Nicole and the team at Emergency Department who greatly appreciate your positive feedback.

I hope that your son keeps fine and well.

Best wishes

Conor