"Mastectomy - great staff"

About: Queen Margaret Hospital / Day Surgery Queen Margaret Hospital / Theatres

(as a service user),

I was in to have a mastectomy, which is a big and scary thing, but every member of staff was so kind and welcoming. I stayed overnight, was looked after by the wonderful nurse Karen, who sat and chatted with me for an hour in the middle of the night when I couldn't sleep. During the day I was looked after by Richard, who was so caring and attentive. Everyone was brilliant and I cannot thank them enough. 

My only negative part of the experience was that in the side room I was in, room 3, there were quite a few of the blinds broken off. This meant that I could see out into the corridors and people could potentially see me. Post surgery I felt very self conscious about this and kept my lights off so that no one could see in. When you are feeling quite vulnerable and just wearing a gown, you really want privacy as much as possible. Especially when you are being examined. Please could these blinds be fixed or a curtain put up so that another patient doesn't have to feel this way? 

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife nearly 2 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 16/12/2022 at 10:52
Published on Care Opinion at 10:52


picture of Nola Cassidy

Dear Indiahx64

Thank you for taking the time to share feedback about your day surgery experience, glad to see that you were happy with the care you received. I will share your kind comments with the teams.

Thank you for bringing the blinds to my attention, we are actually in the process of getting new ones arranged. I appreciate that this is an important factor regarding patient privacy and we aim to have this resolved soon.

Wishing you well in your recovery

Nola and the day surgery team

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