Receptionist at GP practice.
They need to learn how to be compassionate and empathetic towards patients calling in. Some patients are vulnerable and scared and waiting on news that can change their life.
I called in looking for an appointment to see a GP for my young daughter. I had been treating her at home for over a week as I know NHS is under great deal of pressure.
I've waited on phone from 08:30-09:45 to then be told that the practice have no appointments left for today. The receptionist did not even listen to my story or appear to care about what I had to say. They were ready to say call back tomorrow.
I work in the health service and find this behaviour in a care environment unacceptable, no matter how much pressure they are under.
A person triaging calls and booking appointment is the first person to speak to vulnerable and frail patients.
I have decided to post this here as this behaviour shouldn't be tolerated. Manners cost nothing and empathy and compassion should be in the job role.
I hope you read this and reflect on your practice and make changes that are clearly needed.
"Lack of compassion and empathy"
About: General practices in Lanarkshire General practices in Lanarkshire
Posted by Clairer12 (as ),
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