"Unhealthy Service"

I have been with this Surgery since 2019 and in the beginning the services were great and I could not complain. Appointments to see a doctor and phone call to book one was excellent to say the least. However, since their merge with another Surgery, its been hell trying to get an appointment. Staffs no longer pick the phone calls you could be trying to get someone to pick your call for over 40 mins without luck some days, and when you eventually get someone to pick the call, they don't have an appointment for weeks to see the doctor or to get a doctor's telephone appointment. Its really sad because sometimes myself and my children will suffer in agony with our symptom which will go on to get worse without proper or adequate medication. They also don't have proper follow up for blood test results, scan or xray result that needs a medical follow up. Sometimes when I call up for a follow up advice on medication after being referred to the main hospital by one of their Doctors, they would not find their own correspondence to me via post on their system. Its really sad because I have been going through pain for a condition that they should have started me on a medication for weeks now and they have not. I have been going through pain, waiting for them to get me seen by a doctor. I have now decided to change from this practice because I don't feel like my health condition can get the necessary support from them.