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Long wait and no drinks

Posted By Ania4777

"Long wait and no drinks"

About: Ninewells Hospital / Accident & Emergency

(as the patient),

I received good help but I waited a long time in waiting room. I think it would be useful to have water dispenser available for patient as there wasn't anything available to drink for hours. 

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Responses

Response from Mary Cumming, Senior Nurse for Emergency Medicine, Accident and Emergency, NHS Tayside 2 years ago
We are preparing to make a change
Mary Cumming
Senior Nurse for Emergency Medicine, Accident and Emergency,
NHS Tayside

Submitted on 18/01/2023 at 10:01
Published on Care Opinion at 10:17

Dear Ania4777,

Thank you for your feedback. I am pleased you received good care. My apologies you were not able to access water.

The Assessment Nurse is responsible for patients within the waiting area and I would hope if you asked her she would have been able to sign post you to access water.

There is a hot and cold drinks machine in the x-ray area and a water fountain also. The waiting area is small and therefore we housed these machines in a bigger area.

I will ask the Senior Charge Nurse to display a sign informing the public of the location of these.

Many thanks for your comments

Mary Cumming

Senior Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Mary Cumming, Senior Nurse for Emergency Medicine, Accident and Emergency, NHS Tayside 14 months ago
We have made a change
Mary Cumming
Senior Nurse for Emergency Medicine, Accident and Emergency,
NHS Tayside

Submitted on 02/02/2024 at 14:46
Published on Care Opinion at 15:18

Dear Ania4777

We now have notices displayed within the Emergency Department waiting area signposting patients to the location of drinking water and vending machines.

Thank you so much for bringing this to our attention

Mary Cumming

Senior Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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