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"A credit to themselves and the hospital"

About: Golden Jubilee National Hospital / Outpatients

(as the patient),

I was an outpatient at the Golden Jubilee Hospital in Glasgow. I was offered a cancellation appointment. All staff from start to finish were nothing but helpful, caring and professional. 

I was quite anxious and my nurse Sabrina was amazing and reassuring through the procedure. Both the nursing staff and the surgeon, Mr Shah, explained fully the process and we’re very reassuring throughout. 

The hospital was spotless and was cleaned regularly during my operation. Staff also adhered to all hygiene policies and PPE policies. 

The whole process took approximately two hours and the staff were fantastic. Hopefully I will not be as scared the next time!

Thanks to all staff at the Eye Clinic, who were constantly busy from 7.45-9.30 when I left. Their professionalism and care despite their incredibly busy workload was a credit to themselves and the hospital. Thanks. 

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 2 years ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 18/01/2023 at 16:14
Published on Care Opinion at 16:14


Dear Ms McL

Thank you so much for taking the time to acknowledge the dedication and patient care provided by our staff.

It is an absolute pleasure to pass on your comments to the team and I am ecstatic that the care you received was of the highest standard. Our staff are very hard working and committed to providing excellent patient care. I am so glad to hear you felt reassured throughout the process and I am sure our staff will be delighted that you found they were helpful, caring and professional.

Thank you again for taking the time to post your lovely comments, it is very much appreciated.

I wish you all the very best with your recovery.

Kind regards

Hollie

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