"Sleep clinic - no one is answering the phone"

About: Leicester General Hospital / General medicine Leicester General Hospital General medicine LE5 4PW

Posted by Patricia63 (as the patient), 2 years ago

I have sleep apnea and my cpap mask keeps leaking air so is unusable. I have been trying to contact them for a new face mask but no one is answering the phone. I have rang at different times during the day. I'm not complaining, I just need another mask, I have been without one for several days. Could I just add that the staff in the sleep lab are amazing.

More about:

Do you have a similar story to tell?

Responses

Leicester General Hospital

Submitted on 13/02/2023 at 16:59

Published on nhs.uk on 14/02/2023 at 09:15

Dear Patricia,
Thank you for taking the time to leave a review.
We are very sorry to read about your recent experiences at our hospital.
We would like to investigate this for you. In order for us to do this, we will require some further information from you.
Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.
You can contact PILS using any of the following methods:
Free phone line: 08081 788337
(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)
Write to:
Patient Information and Liaison Service
The Firs
C/O Glenfield Hospital
Groby Road
Leicester
LE3 9QP

Email: pils@uhl-tr.nhs.uk
Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,
The Communications Team
Leicester’s Hospitals

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Leicester General Hospital

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Sleep clinic - no one is answering the phone

"Sleep clinic - no one is answering the phone"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k