"Waiting times at day surgery"

In January I attended for an appointment at 12:30pm. I waited in the general waiting area to be called forward. Two hours later I asked if there was a problem and was told that I would just have to wait to be called and that there was nothing that reception could do. I asked again at 3:30pm and was told that it would be a further 15mins. someone finally came to get me at 3:45pm - 3 and 1/4 hrs after my appointment time. Apparently my surgery was the last of the day. My issue is not with the staff but the system. If I had been kept informed of the situation earlier I could have went for lunch or a coffee and came back in plenty of time for my treatment. As it turned out I had had nothing to eat or drink since breakfast (there was not even a water dispenser in the waiting area).