Text size

Theme

Language

"A and E visit for my son"

About: University Hospital Hairmyres / Emergency Department

(as a parent/guardian),

We attended Hairmyres A and E minor Injury Clinic this evening for my sons broken wrist. The hospital was extremely busy but we were seen by the only nurse in minors Louise. Despite being the only nurse on shift due to staff shortages, and working a very demanding busy shift, Louise was absolutely brilliant with my son. Full of cheer and explaining everything. She took time to explain next steps and show us how to put on a sling- nothing was a bother. What an absolute credit this nurse is to NHS Lanarkshire-holding the fort so well alone on a busy shift and still with a cheery face and an amazing attitude. Nurses like Louise deserve the pay increase they seek as they are absolutely selfless and just get on with the job.

Please pass on our sincere thanks to her- and I really hope she managed to get a break. I also hope this does not become a regular occurrence for her- burnout is inevitable if so. Louise does a fantastic job. Absolute credit to her profession. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 20/02/2023 at 10:40
Published on Care Opinion at 10:40


picture of Lise Axford

Dear Ms Mcl

Thank you for taking the time to share your feedback. I am so pleased to read that Louise provided such excellent patient centred care and support to your son. She is indeed a credit to the team and I will ensure your appreciation is passed on. Louise will be delighted with your positive feedback, thank you again for taking the time to comment.

Staffing has been difficult and challenges continue across the health service. It is essential that staff receive breaks and I will reiterate this to all teams.

I hope that your son is recovering well.

Kind regards

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k