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"Communication failure"

About: Ailsa Hospital

(as the patient),

I have tried to ring RMS number stated on your letter fails to ring out, I tried several times. My doctor refers me back to yourselves and won’t answer queries.

Phone consultation has been arranged again, I already spent time explaining it doesn’t work for me due to my autistic processing, I miss 80% of the conversation and am constantly playing catch up. It would be far better to bear the lighting (upsets my nervous system) and come in if I were allowed to voice record and had questions put to me in advance to allow thinking time.

I take at least 3 x as long as neurotypicals to think things through. It appears you don’t take what I say about my neuro-difference at all seriously but communication fails if in modes I cant use.

The haematologist I spoke to Friday (I don't have a name as it was a phone call and I could not take notes and listen) said I would have bloods taken asap as I’ve started chemotherapy( hydroxycarbamide) on Friday as advised but I have had no date or venue for the test.

When I called today the haematology secretary said an appointment had been made on 8/3 but gave no time or venue. As she predicted an appointment arrived by post but not for bloods, for a phone consult which is not what haematologist on duty had said. See above re phone consults. not ideal at all. i’m concerned re bloods as I will need time off work and to arrange staff cover for me which takes notice. If its imminent I need to know when/where.

I am also concerned re the side effects of the tablets. At present I have alternate pill days I cannot function on as I am too dizzy to do responsible work or to drive. I am exhausted, in bed by 6pm after a dose. The following day I am nauseous and weak, i missed 3 breakfasts so far when I usually eat and have my losartan and aspirin now I cannot. So aspirin is on an empty stomach. I cant think clearly, lose my balance and struggle to carry anything at work. less than ideal with a physical job.

I did say i was chemically sensitive and my dna analysis says detoxing is difficult. In 2020 I was close to suicide over the effects of amlodipine which caused me pain and the amitriptyline given to counter that blanked my brain so I couldn’t think, not going there again! Other suggestions welcome or ways to ameliorate the damage would help please. I was told someone would call back but nothing so far (end of working day, promise made in morning). i am hoping my mobile was tried as I work on a broad site and house phone is little use unless i am in the office(minority of time).

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 years ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 03/03/2023 at 09:20
Published on Care Opinion at 09:20


picture of Pamela Gibson

Dear waternb58,

Thank you for taking the time to share your feedback with us via Care Opinion. I was very sorry to learn of your poor experience. Please be assured that this is not the person-centred care that we aim for.

I have passed your feedback to the Haematology Service and they wish to reassure you that the Team will do their best to provide appointments that work best for you, and that it is understood that for now face to face appointments work best.

To allow them to accommodate this, I would be most grateful if you could provide me with your details so I can pass them to the Service. You can leave your contact details on 01292 513942 (voicemail) and I will call you back or via email at aa.patientexperienceteam@aapct.scot.nhs.uk

I hope to hear from you further

Kind Regards

Pamela

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