Care Opinion

Repeat prescriptions and appointment system

Posted By leoxq75

"Repeat prescriptions and appointment system"

About: The Lawson Practice

(as the patient),

The system for requesting and repeat prescription has changed without warning or notice. The system for booking appointments has changed to frequently. Both are impossible to now use as the options on the econsult form do not cover repeat prescription and they have never been any choices for issues I wish to speak to my GP about.

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Responses

Response from Charlotte Morgan, GP, The Lawson Practice nearly 2 years ago
Charlotte Morgan
GP,
The Lawson Practice

Submitted on 14/03/2023 at 20:01
Published on Care Opinion at 20:01

Thank you for your feedback. The process for requesting prescriptions has remained the same. To avoid error, we ask for a written request either in person or by email or via the e-consultation form. Appointments can be requested via completing an e-consult form on our website, calling the practice or popping in to speak with one of our patient navigator team members. All requests for appointments are now triaged by a GP and an appointment allocated as necessary. If you are having difficulties with any of these, we would be happy to help resolve any problems you are having.

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Response from Uzo Chukwunonye, Deputy Practice Manager, The Lawson Practice, The Lawson Practice about a year and a half ago
We have made a change
Uzo Chukwunonye
Deputy Practice Manager, The Lawson Practice,
The Lawson Practice

Submitted on 01/06/2023 at 14:56
Published on Care Opinion at 15:40

picture of Uzo Chukwunonye

Hi,

I'm writing to let you know about recent appointment system changes. We listened to your feedback. On the 18th of May, 2023, we went live with a new online consultation service-Patient, Triage. The form is shorter and easier to use. All requests are reviewed by a senior GP who decides the next steps. You can request your medication via this form, come to the practice or send an email to nelondonicb.lawsonprescriptions@nhs.net.

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