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Terrible appointment availability and process

Story from nhs.uk

"Terrible appointment availability and process"

About: Manchester Road Surgery

Constantly told can only book appointments at 8am but every time you ring at 8am they dont pick up the phone so actually impossible to make an appointment.

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Responses

Response from Manchester Road Surgery 16 months ago
Manchester Road Surgery

Submitted on 07/03/2023 at 13:16
Published on nhs.uk at 21:38

Thank you for your email.

Our phone lines do not open until 8.30am so we apologise if you have been given incorrect information.

Ringing at 8.30 is generally for booking urgent on the day appointments. If your need is not an urgent one then you can book an advance appointment by ringing our reception team at any point or by using our online services. Please note that if you wish to see a specific doctor the wait may be a little longer.

We also have links to Accurx triage on our website www.manchesterrdsurgery.org.uk where you can submit details of your problem for a doctor to triage.

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