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"Supported us all through an extremely difficult time"

About: Forth Valley Royal Hospital / Acute assessment unit

(as a relative),

My Gran had been cared for in AAU for over a week. 

During such a sensitive an upsetting time, Staff were friendly and compassionate towards both my Gran, my family and I.

In particular I would like to thank Lisah (agency nurse), Cat, Rosie, Casey, Claire, Karen, Lovely and Julie.

We were also cared for by Morven, palliative care nurse. We as a family cannot thank her enough for the care she offered us. She took time get to know us and the knitted hearts she gave to my Gran and us was extremely kind and has offered us much comfort in this upsetting time. She listened to our concerns and offered reassurance, guidance and support.

Morven showed my gran such kindness and compassion also and directed her attention straight to her when situations changed. We cannot thank Morven enough and she will truly not be forgotten. 

Thank you again to the staff in AAU for supporting us all through an extremely difficult time. 

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 2 years ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley
Submitted on 18/03/2023 at 12:26
Published on Care Opinion at 12:26


Dear cetusmb79

Thank you very much for your lovely feedback regarding the care which your late gran received. May I offer my sincere condolences on your loss.

Our team work hard to provide person and family centered care. It is heartening to read this and that you and your family were treated with such sensitivity at this very sad and difficult time.

I will ensure your comments and thanks are passed onto the team and Morven who I am sure will appreciate your lovely feedback.

best wishes

Pam

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