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"New Victoria ACH, Glasgow"

About: New Victoria Hospital / Day surgery

(as the patient),

I recently underwent a fasciectomy on my left hand at the New Victoria ACH, Glasgow, using a nerve block. The team that looked after me were excellent. I arrived at 0730 and was introduced to two nurses who explained the process for the day and generally provided an aura of calmness. The conversation with the anaesthetist was informative and we decided on doing the operation under a nerve block rather than general anaesthetic. At no time did I feel pressured into a decision.

During the procedure of the nerve block the anaesthetist enthusiastically explained what he was doing and spent some time doing the same in more detail to a training doctor. The faciectomy took 1.5 hours and throughout I was being looked after by a dedicated nurse and the anaesthetist. The operating team of a surgeon, registrar, and training doctor were focused on the task at hand and I did not interact with them. The conversational pieces I overheard were all very professional and clearly educational for the trainee and registrar. The overall sense was of a very competent team in the operating theatre.

There were several more people present, but I was not aware of them until the operation was complete and I was able to see the entire room. I thanked everyone as I was wheeled out and direcly back to the cubicle I was assigned when I arrived. I was provided a drink and some food, and 30 minutes later I dressed myself one-handed. The nurses from the morning offered to help of course but I wanted to find out if if I could do it myself. After some trial and error with socks I managed and was discharged. I was home again at 1500. Total time in the hospital was 6.5 hours. Throughout the whole experience I had a comforting sense of professionalism and care from all staff I encountered. Thank you.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 28/03/2023 at 09:22
Published on Care Opinion at 09:22


picture of Kevin Torbet

Dear Nunatak2023

Thank you for taking the time to leave us your feedback on Care Opinion.

I was very happy to hear your procedure went well and you felt well cared for by the staff within the Day Surgery Unit.

I can fully understand how nervous you must have been prior to attending your appointment so to hear you felt supported throughout your stay was very heart warming.

I was also pleased to hear the staff took the time to explain the process and made sure you felt comfortable prior to the procedure showing a caring and professional nature.

I will be sure to pass on your thanks to the staff who I'm sure will be delighted to hear your lovely feedback.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Nunatak2023 (the patient)

Thanks Kevin, recovering nicely. Post-op help with dressings has been great.

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