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"my cancer journey"

About: Aberdeen Royal Infirmary / Cancer Services (Medical Oncology) Beatson West of Scotland Cancer Centre Community Oncology (cancer) Services Haematology/Oncology Day Patient Unit / Clinics Ninewells Hospital / Breast Surgery Plastic Surgery & Burns / Breast Reconstruction Specialist Nurse Service

(as a service user),

I received my cancer diagnosis in January 2022 and then embarked on my treatment journey which is still ongoing. This journey has linked me in with 3 different NHS boards. My overall experience along the way has been of compassionate and kind care from the different groups of staff I have been involved with. My journey began with a visit to the GP in early October 2021 followed by a long wait before being seen at Ninewells Hospital breast clinic in mid January for the scans and biopsies. The cancer was invasive and fast growing this long wait time was very difficult for me as I became more unwell. 

I found the manner of the breast surgeon somewhat abrupt during appointments and relied more on the NHS Tayside breast care nurse team for support and discussion around my various anxieties. One thing that was helpful was a summary letter following each appointment which was useful in clarifying what had been discussed at these appointments. When it was time for surgery I was very grateful to find out that this would be completed by a different breast surgeon who was much warmer and down to earth. My  Consultant Oncologist is based in Aberdeen with NHS Grampian and my appointments are arranged very easily via NHS Attend Anywhere video calls. I cannot fault him, He is very easy to speak to. I find these appointments very supportive and I feel included in all the decisions made regarding my treatment. 
I still attend the oncology outpatient clinic at Perth Royal Infirmary for targeted chemotherapy and the nursing team there are absolutely wonderful - always busy but never too busy to chat and check in with you. They know their patients very well and are very welcoming and supportive. During the first round of chemotherapy treatments I would have been grateful for more local support in terms of my emotional wellbeing, however as this is not so available now in Perth since covid I would have had to travel to Dundee to visit the Maggies Centre  and this felt too much for me when I was very poorly.

My surgery involved the Plastic surgery team at Ninewells with support from specialist nurses. This service is exemplary, I felt empowered by them to make an informed decision about the type of surgery to have. Nothing was too much for the consultant who completed the surgery and then checked up on my progress every day afterwards, even coming in on his day off. I was admitted to ward 26 in Ninewells hospital and I am very happy with the care I received.

Because NHS Tayside is unable to provide the radiotherapy I needed, this took place at the Beatson Oncology Centre in Glasgow over 3 weeks. NHS Tayside made all the arrangements for me to stay in a hotel and met all my expenses which made things less stressful. There is a team who make all the arrangements and they were very helpful. My experience at the Beatson was very supportive, with daily radiotherapy in treatment room J and being able to support students who were learning, I even had my ongoing infusion arranged for me to have it in Glasgow while I was there anyway. I was  linked in with the Beatson Cancer Charity and  was subsequently able to take part in an online course via Zoom.

So there is a lot of joined up working across different teams and services within NHS boards in Scotland and lots going on behind the scenes to make it all possible. I am very grateful for all the care I have received and for everyone who has played a part in this - from the domestic cleaning my room in ward 26 and all the different nurses who have looked after me and supported me, to the radiotherapists and of course the consultants. Thank you.

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Responses

Response from Yvonne Wright, Chief Nurse, Clinical Support Services Division, NHS Grampian 2 years ago
Yvonne Wright
Chief Nurse, Clinical Support Services Division,
NHS Grampian
Submitted on 29/03/2023 at 18:24
Published on Care Opinion at 18:24


Dear Sillysausage21

Thank you for taking the time to post your comments on care opinion at what must be a very difficult time for you and your family. I was really heartened to read that you have had a positive experience across all of the health boards mentioned and in particular the service provided by the breast oncologist within NHS Grampian.

We are extremely fortunate to work alongside such dedicated oncology consultants, who go the extra mile to make a difference to patients across NHS Scotland. I am so pleased that the oncologist has made you feel included in your care and that they are easy to talk too

Receiving comments such as these is such a morale boost for staff given how busy all services are at the moment. I have passed these comments to the staff involved

Thanks again for your comments and hope you are making a steady progress towards recovery

Kindest regards

Yvonne (Wright)

Chief Nurse

Clinical Support Services

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Response from NHS Tayside 2 years ago
Submitted on 30/03/2023 at 16:00
Published on Care Opinion at 16:02


Thank you so much for taking the time to post your comments on Care Opinion. I am delighted that you have had a mainly positive experience during your treatment journey. It is lovely to read your comments about the nursing staff within the Oncology Unit at PRI. The unit is extremely busy however the staff always make time for their patients to ensure they are well supported and cared for and I am glad you had that experience too.

I have passed on these comments to the staff and wish you well in the rest of your treatment.

Susan Thomson

ANP

Perth Royal Infirmary

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 04/04/2023 at 08:52
Published on Care Opinion at 08:52


picture of Kevin Torbet

Dear Sillysausage21

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear you had an pleasant experience while attending the Beatson West of Scotland Cancer Centre. This must have been a massive relief to you being so far from home.

I was happy to hear you felt supported and cared for by the staff and you were able link with the Beatson Cancer Charity to part in an online course via Zoom.

I have passed on your thanks to the staff who have asked me to thank you for your kind words.

I hope your treatment continues to go well and thanks again for the feedback this really means a lot to the staff.

Kind regards

Kevin

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/04/2023 at 12:29
Published on Care Opinion at 12:29


picture of Nicole McInally

Posted on behalf of Eithne MacPherson, Head of Radiotherapy

Dear Sillysausage21

Thank you so much for your lovely feedback. We are delighted that we could offer you treatment here in Glasgow and that it all went smoothly. Our staff really appreciate your kind words.

Best wishes

Eithne

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Response from Mark Finlay, Domestic Services Manager (Dundee Locality)/Professional Lead (NHS Tayside), NHS Tayside 2 years ago
Mark Finlay
Domestic Services Manager (Dundee Locality)/Professional Lead (NHS Tayside),
NHS Tayside
Submitted on 06/04/2023 at 11:32
Published on Care Opinion at 12:04


Thank you for taking the time to share your experiences throughout your journey. I am thankful you experienced a good service from our Domestic Services team and it is great to have some recognition for the team in Ward 26 who work very hard.

I wish you all the best with your treatment.

Thank you.

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Response from Alison Orchiston, Senior Nurse Specialist Services, Oncology & Haematology, NHS Tayside 2 years ago
Alison Orchiston
Senior Nurse Specialist Services, Oncology & Haematology,
NHS Tayside
Submitted on 06/04/2023 at 15:40
Published on Care Opinion at 15:59


picture of Alison Orchiston

Thank you for taking the time to share your experiences throughout your treatment Journey. I am happy to hear that although your care was coordinated from out with NHS Tayside that you felt well supported from the Clinical team within NHS Grampian and that these appointments were arranged timely.

It is also lovely to hear about your experience whilst receiving treatment in the Out patient Clinic within PRI- I will pass your thanks on to the team.

I am sorry to hear that you could not access the Maggie's Centre as you were too unwell to travel throughout your treatment. I will explore options for patients to access support in Cornhill further. Thank you for raising this.

Alison Orchiston

Senior Nurse, Oncology & Haematology, NHS Tayside

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