Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Royal alexandra hospital - Food provision for patients and r...

Posted By Alm85

"Royal alexandra hospital - Food provision for patients and relatives"

About: Royal Alexandra Hospital (Paisley)

(as a service user),

I have a relative in the RAH just now and took them down to the WRVS for a bit of food and a coffee to get away from the ward and some fresh air. Unfortunately the only cafe offering food and coffee is the WRVS. We were charged £14.10 for two lattes and two rolls. It is an absolute disgrace that if he were an inpatient in the QEUH the food and coffee would be half the price. How can this hospital and the WRVS be allowed to rip people off with such extortionate prices. When i asked the ward staff about it they all agreed and said they tell patients to avoid it. Its disgusting how much being the only provider of food and coffee can lead to airport style prices in the RAH.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/04/2023 at 10:58
Published on Care Opinion at 10:58

picture of Kevin Torbet

Dear Alm85

Thank you for taking the time to leave us your feedback on Care Opinion.

I was sorry to hear of your experience. I have spoken with my colleagues from RVS who have provided me with the below response to your feedback.

Regarding the prices it’s with reluctance we pass these on, like many businesses we are currently finding this is unavoidable due to the increased costs on many things, rent, fuel, services, wages and of course food prices. RVS are unlike the large high street retailers who have and will continue to be able to buy and sell cheaper than the likes of RVS, due to buying power.

It’s important that we are able to cover the above costs to enable us to offer our café, trolley and shop facilities to staff, patients and visitors.

We will continue to have regular offers and promotions available and have also launched a simple Everyday Savers Menu in our Café’s.

We do constantly keep costs under review and the hope is they may come down again in the future, enabling us to pass on the savings to the customer.

I understand this does not help the situation at present, and if you would like to discuss any of your concerns, please don’t hesitate to get in touch on the email below - comments@royalvolunatryservice.org.uk

Kind regards

RVS Retail Area Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k