"Made me feel at ease and nothing was too much trouble for them,"

I recently had to attend Crosshouse Hospital for my colonoscopy, and whilst generally overall, it was a good experience, there are a few things that I feel could be made better. The colonoscopy booklet that is full of information arrived but I was disappointed that it was a photocopy of a photocopy of a photocopy which meant that the quality was quite poor, and whilst there was an index with page numbers, the actual page numbers had been lost from the document over the course of the photocopy of the photocopy of the photocopy.

The booklet covers just about everything, which is great, but for me, with a stoma, there was no information on how things work when having a colonoscopy with a stoma. So I would like to see a special section in the booklet all about having a colonoscopy through your stoma. I'm sure that many people new to a stoma would wonder how it all worked, and it would be good to be able to share some useful basic tips with them - for example, using drainable pouches whilst using Moviprep.

On the day of the colonoscopy the staff, from the receptionist who welcomed me to the Unit to the Consultant, all made me feel at ease and nothing was too much trouble for them, and I really appreciated that.