Care Opinion

Supportive and Helpful Staff

Posted By Kaz1903

"Supportive and Helpful Staff"

About: Maternity care / Antenatal and Postnatal (Ward 38) Maternity care / Labour Suite

(as a parent/guardian),

I want to say a massive thanks to all staff in Labour Suite and then of ward 38 South Ninewells Hospital.

My daughter was rushed from Aberdeen Maternity Hospital in an ambulance on her own at the start of April 2023.

We were told she needed an emergency c section so you can imagine how stressed we all were not knowing what was going on but massive thanks to all doctors and nurses especially Billie, Amy, Bryony (sorry if spelt wrong) and Jessica (student midwife) and everyone else involved in my daughter's care. (Making her partner and myself welcome also strange being away from home)

They explained everything in our terns and was decided to induce my daughter and see if she would manage herself but unfortunately an emergency c section was needed again all staff were amazing and this now includes theatre staff (sorry can't remember everyone names) but Ian the anaesthestist was amazing and spoke to my daughter very supportive and professionally.   I want to say no words will ever be enough for the care the team gave and my granddaughter arrived (bit of a struggle but all ended well). After being in labour ward they were transferred to Ward 38 South where again all staff were supportive and nothing was a problem.

Finally they both got back to Aberdeen  where care continued and mum and daughter are doing well.

I can't thank everyone enough and I am now one happy Grannie to have my girls home x 💗  keep up the good work.

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Responses

Response from NHS Tayside about a year and a half ago
NHS Tayside

Submitted on 20/04/2023 at 14:39
Published on Care Opinion at 14:39

Dear Kaz 1903

Thank you for sharing your feedback with us after what sounds like a really stressful and worrying time for you, your daughter and I am sure everyone else close to you.

Please accept my congratulations on the birth of your granddaughter too. It sounds like she has had an adventurous first few weeks and is no doubt being admired and loved by all of the key people around her.

Your words read as though they are heartfelt, and please know this is really endearing to read. Thank you. It is fantastic that our teams have been recognised with such gratitude and it is an absolute honor to know we have played such a significant role in this special event for your daughter, granddaughter and all of you as a family. I will take great pleasure in sharing your story with the staff who provided care; please know this feedback is always appreciated.

Our teams within maternity work really hard to ensure women feel safe, cared for and nurtured and I am delighted to hear this was your daughters experience.

Enjoy your time with your girls and know that your words will make a difference to our teams and I have no doubt will make their day.

Warm Regards,

Lee-Anne Abel

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Update posted by Kaz1903 (a parent/guardian)

Thanks Lee-Anne for your response I didn't expect one and if It was I just thought would be generic response.

I honestly wish I could send a photo and my granddaughter and daughter are both doing amazing.

My daughter still getting checked frequently but granddaughter is doing amazing.

Thanks again you have a great team down there.

Kaz1903

Response from Lee-Anne Abel, NHS Tayside about a year and a half ago
Lee-Anne Abel
NHS Tayside

Submitted on 26/04/2023 at 10:44
Published on Care Opinion at 10:44

Morning Kaz1903

I am so pleased you can you see how appreciative we are of your feedback. It is an essential part of us learning from experience of those using our services.

It would have been wonderful to see a picture of your daughter and grandaughter - I sense how proud you are of them both. If you would like to do this I can sign post you to our birth in Dundee facebook page where stories and reviews can be shared with photos. It would be wonderful for us to see....

Take care,

Lee-Anne

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