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The experience has been commendable

Posted By aoiy23

"The experience has been commendable"

About: Lurgan Hospital / Ward 3 Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a carer/relative),

My sister's stay on Ward 3 at the hospital has been highly satisfactory. The staff members have been exceptional, despite their busy schedules. They have provided clear explanations and have been attentive to her needs.

The ward itself has maintained a clean and comfortable environment. The food served thus far has been of high quality and enjoyable. The overall service provided on the ward has been consistently good, and the nurses have been pleasant and accommodating. All the staff members have been truly marvelous.

I must also acknowledge the paramedics who brought my sister to the hospital. They displayed professionalism and provided excellent care. I have no suggestions for improvement as the experience has been commendable.

In conclusion, my sister's time on Ward 3 has been a positive one. The staff members have been great, the ward has been clean and comfortable, and the overall service provided has been praiseworthy. I am grateful for the exceptional care she has received during her stay.

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Responses

Response from Sinead Morrow, Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Sinead Morrow
Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 19/05/2023 at 16:50
Published on Care Opinion at 16:50

Good afternoon

Thank you for taking the time to share your recent admission to Lurgan Ward 3. I am so happy to hear that this was your experience on our ward.

All of the members of the team work extremely hard to ensure you are provided with high quality personalised care

I will ensure to share your kind words with the team.

I hope you have a speedy recovery during your stay.

Kind Regards

Sinead Morrow

Nurse manager

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Response from Donna O'Neill, Professional Nurse Lead Loane House, STH, Adult Community Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Donna O'Neill
Professional Nurse Lead Loane House, STH, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 19/05/2023 at 16:51
Published on Care Opinion at 16:51

Hello,

Thank you for taking the time to share your recent admission to Hospital W3 Lurgan..

It is delightful to read you have found staff to be the staff members have been exceptional, despite their busy schedules. They have provided clear explanations and have been attentive to her needs.

I will ensure to share your kind feedback with the team.

I hope you have a speedy recovery during your stay!

Kind Regards

Donna O’Neill

Senior Nurse

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Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 22/05/2023 at 10:46
Published on Care Opinion at 10:46

picture of Ruairi Cummings

Good morning aoiy23

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the paramedics quick and swift response to administer immediate intervention to your sister to help stabilise the situation, and for her further transport to the emergency department for additional treatment. Feedback such as this lifts the morale of the paramedics involved in what is a particularly challenging period.

Best wishes.

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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