"GP waiting time"

Dear Mrs Mourinho,

Thank you for sharing your story with us. Being unwell is stressful and I understand the urgency for you to access the next step in your care.

Most of the GP Practices in Grampian are independently run and aren’t registered to respond to feedback received via Care Opinion. They don’t routinely access the feedback either so the practice won’t see this without it going straight to them. This is one of the reasons the name of the practice you visited isn’t shared in your post. From the information I have here I understand that GP’s are allowed to charge for non-nhs services – which includes referrals for private healthcare. 10-12 weeks does seem a long time to complete a form and this would best be clarified with the Practice Manager.

If you don’t feel comfortable getting in touch with the practice yourself, I can forward your story to them anonymously, but I’d need you to share the practice name with me directly. If you’d like me to do that I can be contacted on email: kirsten.dickson@nhs.scot or by text/phone: 07885720267. Help is also available to share your concerns with the GP Practice from the Patient Advice and Support Service (PASS). PASS are an independent service offering free and confidential advice and they can be contacted on 0800 917 2127, or for more information please go to www.patientadvicescotland.org.uk

Take care,

Kirsten