"A resource we should all be protecting"

About: Community Treatment Centre for Brain Injury Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Royal Infirmary of Edinburgh at Little France / Neurosciences (DCN) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

Aneurysmal subarachnoid haemorrhage with hydrocephalus

I woke up one morning with a bad headache and decided to go back to bed. Before I got there I felt a burst of pressure on the back of my head and collapsed. I initially thought I’d split my head open because of the pain, I was quite confused. My daughter was thankfully there to call an ambulance and I was rushed to hospital.

Over the weekend I was taken to Edinburgh Royal Infirmary, where I underwent stenting/coiling procedure. I dont remember much but I evidently was given the best care possible and I owe all involved much gratitude for my life. I wish I could remember the name of the older emt gent who comforted me on the way to Edinburgh, his calm nature is one of my fee vivid memories

I was returned to the care of Glasgow QEUH for recovery and was discharged less than two weeks to the day of the haemorrhage. I was and am physically very well and have beaten the odds in surviving and recovery.

This is no small part due to the high level of care I received from everyone involved in my care. I am eternally grateful to each and every one of you for saving my life. I am alive and healthy for my children because of you and I will never be able convey my thanks enough.

I have however struggled longer term with anxiety, emotional regulation and low mood. As well as physical fatigue, I felt effects of mental exhaustion in fulfilling what used to be simple tasks.

I was referred to the Community Treatment Centre for Brain Injury and a couple of months after discharge I met with Richard my Occupational Therapist. Richard arranged a home visit to help assess my needs. He was the first friendly non emergency response to my brain injury. Richard’s friendly, calm nature was an early reassurance that there were people there for me who had my back. He helped me feel less overwhelmed at the tasks which felt insurmountable and was never afraid to address the elephant in the room!

I was also very fortunate to be offered support from psychologist, Dr Herman. Over the months that followed, Dr Herman arranged video calls which made it much easier to manage my fatigue, but when I was able to she also made home visits and an assessment at her office.

I cannot possibly express with enough sincerity, my eternal gratitude to Dr Herman for her professionalism, intuitive empathy, endless patience and understanding.

When I was referred to Dr Herman, I can honestly say it was truly the darkest most terrifying time of my life. She made me feel seen and heard on such a personal level. There was no one size fits all answers to my worries and I never felt patronised or palmed off. She equipped me to deal with the nuances I face now after the brain jury. She could explain where some of my thinking came from and gave me some much needed perspective.

I have now been discharged from regular appointments in the safe knowledge I can contact the team in the future should I feel the need. That alone is a very comforting reassurance.

The medical professionals who took such amazing care of me physically in the immediate short term, were all amazing. They saved my life. In the long term aftermath it was Dr Herman who helped me start to live my life again.

I can't express strongly enough how important this long term aftercare has been. Even the idea of writing all of this down would have overwhelmed me a few months ago. I feel measurably stronger and more hopeful for the future than I have since the brain injury.

The NHS is truly a treasure we don't appreciate enough - until they casually swoop in and save your life!

I am forever grateful to the personal dedication of the NHS staff at every level, they really are a resource we should all be protecting. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service about a year and a half ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 25/05/2023 at 15:21
Published on Care Opinion at 15:21


Dear Calamityjules

Thank you for sharing your story. It has obviously been a very worrying time for you.

If you would like me to pass on your thanks to the ambulance crew that attended may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, the date and address we attended.

I do hope you are recovering now.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sam Atkinson, Clinical Service Manager, Neurosurgery, NHS Greater Glasgow and Clyde about a year and a half ago
Sam Atkinson
Clinical Service Manager, Neurosurgery,
NHS Greater Glasgow and Clyde
Submitted on 25/05/2023 at 16:58
Published on Care Opinion at 16:58


Dear Calamityjules

I hope you are doing well. It is always heartening to read of stories like your own where our services work together for the benefit of the patient.

I am the service manager for the ward you were in while in the INS in Glasgow. I will make sure to pass on this message to our teams who I know will be thrilled to read it. They will also be pleased to read that you're doing well.

If I can be of any assistance, please don't hesitate to get in touch.

Sam

Clinical Service Manager - Neurosurgery, OMFS, Neuroanaesthesia, INR, Adult Cleft Surgery, INSTheatres.

e: sam.atkinson@ggc.scot.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eilidh Gallagher, Clinical Services Manager, Institute of Neurological Sciences, NHSGGC about a year and a half ago
Eilidh Gallagher
Clinical Services Manager, Institute of Neurological Sciences,
NHSGGC
Submitted on 26/05/2023 at 09:21
Published on Care Opinion at 09:21


Dear Calamityjules,

Thank you for taking the time to share your experiences, I am sorry to hear that you've had such a difficult and no doubt worrying time but pleased that the teams offered you such significant support when you needed it most.

Our services in CTCBI strive to deliver person centred holistic rehabilitation following brain injury and hearing the positive impact that they have had on your journey will mean a great deal to them. I'll ensure that the team receive this feedback and take the opportunity to celebrate this positive story. As you note, while I hope you never have the need to, the doors of CTCBI remain open for you should you ever feel the need to access their support again.

Take care and please don't hesitate to contact should we be able to assist in any way.

Eilidh

Clinical Service Manager - Neurology, Neurorehabilitation, National Spinal Injuries, Neuropsychology, Neurophysiology, WestMARC and CTCBI.

e: eilidh.gallagher@ggc.scot.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian about a year and a half ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 30/05/2023 at 10:01
Published on Care Opinion at 10:01


picture of Michelle Jack

Hi thank you so much for your feedback for us in RIE, we are happy that we could support you when you needed us and that you are recovering well after what must have been a difficult time for you all.

Thanks and take care.

michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Calamityjules (the patient)

Thank you Sam, David Eilidh and Michelle

David, I will ensure I contact you via the link as I would love that ambulance man to know that the only memories I vividly have or of him comforting me while I was in agony and fear - I'd love to thank him

To be honest I remember very little about my stay with you In RIE, but there's no doubt you saved my life. My daughter also found staff to be compassionate and empathetic when she was fearing the worst. If this were like the USA I’m sure I’d be bankrupt or dead. Similarly out Glasgow QEUH staff were all the best humans I could've hoped for in a crisis. They always provided above and beyond levels of care. Our NHS is absolutely one of our most precious assets.

The ongoing support is honestly such a necessary. I felt as though my workload was doubled and my brain capacity greatly reduced. The long term support from the team were my saving grace.

Thank you all again sincerely - another day at work for you meant many more happy days with my kids for me. I will forever be in your debt - legends each and every one. 🤘🏻💕

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service about a year and a half ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 01/06/2023 at 13:48
Published on Care Opinion at 13:48


Dear Calamityjules

Thank you for contacting me with further detail.

I have passed on your kind words to the crew that attended.

I do hope you continue well with your recovery.

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k