Care Opinion

Our mother's care in the community.

Posted By treat as people

"Our mother's care in the community."

About: Access 1st / Home Care and Reablement Service Adult Health Services / District Nursing General practices in Greater Glasgow & Clyde Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as a relative),

Our mother has just passed away. We took her home from a hospital to look after her at home after some upset in a hospital. The community nurses from Renfrewshire,  Nicole , Robyn, Erin, student nurse Kerry. Inverclyde Out of hours, Sandra and Gemma. I am sorry that there are the names of nurses & HCSW that  I cannot remember.

Everyone who came to our home to help care for mum were kind caring and worked with her and us very sensitively whilst carrying out the care needed. I appreciated everything they have done for us and they made a very difficult time more comfortable for us. We were invited to call nurses when we needed to and they always responded very quickly and I know that is not always easy. They made time for us and never made us feel rushed. 

Dr Parkhill and dr Parker from Houston/ bridge of weir gp practice were also wonderful in making sure we had everything we needed for mum and called to ask how we all were. The reception staff there are  kind and sensitive. 

Inverclyde and Kilmalcolm carers, supported us when caring for mum and we cannot thank them enough. 

The ambulance staff who took her to hospital and then home for end of life care a huge thank you for how gentle and caring they were too. 

It’s often said that words are not enough and it’s true. But please know that you are all amazing and made a wonderful difference to mum and her family’s life. I feel very privileged to have had you all looking after mum 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service about a year and a half ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 08/06/2023 at 09:02
Published on Care Opinion at 09:02

Dear treat as people

Thank you so much for getting in touch with your feedback during the most difficult of times. Please accept my sincerest condolences to you and your family for the sad loss of your mother.

I hope comfort can be taken from the great care given to your mum last moments of her life by the wonderful staff you mention.

If you would like your comments to be passed back to the Ambulance crew, please may I ask you email sas.feedback@nhs.scot with your name, date, time and address of where we attended to your mum. It would also be extremely helpful if you made reference to your CareOpinion username which will enable us to easily link to this story.

Thanks again

Best Wishes

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde about a year and a half ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 08/06/2023 at 12:23
Published on Care Opinion at 12:23

picture of Nicole McInally

Dear Treat as People

Please accept my apologies on the loss of your Mum. We really appreciate you taking the time to share your story at such a difficult time. It is heartening to read about the care and treatment the staff provided not just to your Mum but to the family as well.

I will ensure your comments are shared with Dr Parkhill and Dr Parker as well as the reception staff, so they are aware of the wonderful difference they made to all of you.

Thank you and take Care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Inverclyde Health & Social Care Partnership about a year and a half ago
Inverclyde Health & Social Care Partnership

Submitted on 08/06/2023 at 14:22
Published on Care Opinion at 14:24

Dear Treat People as People

Please accept my sincerest condolences to you and your family on behalf of the Inverclyde District Nurse team. I would like to thank you for taking the time to provide the Community Nursing team with feedback regarding the care of your Mum received, this is greatly appreciated especially given your recent loss. I hope you can take great comfort knowing your Mum was well cared for, and most importantly where she wanted to be, at home.

As Senior Nurse Manager for Inverclyde HSCP, I will make sure I share your comments with the District Nurse team.

thank you for getting in touch

Linda Peattie

Senior Nurse Manager Inverclyde HSCP

Opinions
Next Response j
Previous Response k