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Outstanding treatment

Posted By Twinkle999

"Outstanding treatment"

About: Northern Ireland Ambulance Service Royal Victoria Hospital (Belfast) Royal Victoria Hospital / Hepatology (6D) The Ulster Hospital / Respiratory Hub The Ulster Hospital / Ward 5D (Endo/Renal)

(as a service user),

I would like to thank all involved including the Royal Victoria Hospital Liver Team, especially Dr Braniff and Dr Cash, two outstanding Doctors. Jacqueline (the f2) alongside all in ward 5A in the RVH and all involved in 5D in The Ulster.

Northern Ireland Ambulance Service (NIAS) Phil and Gerry for the duty off care, it was outstanding back in March /April, even my very own dietician team cystic fibrosis.

I’m now we’ll on the road from acute pancreatitis 

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Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 05/06/2023 at 15:09
Published on Care Opinion at 15:09

picture of Ruairi Cummings

Good afternoon Twinkle999

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the professionalism of the paramedics (Phil and Gerry) who had previously been part of the crew that attended to your call, and that such actions resulted in the most satisfactory and comfortable encounter with the Northern Ireland Ambulance Service.

I would be very much happy to share your feedback with the clinicians who attended to you on the day and in order to locate them I would require the following information

Date and approximate time of the incident

The address the ambulance was dispatched to

If you are happy to share this information I can be contacted at Ruairi.cummings@nias.hscni.net

Best wishes

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust nearly 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 06/06/2023 at 11:43
Published on Care Opinion at 11:43

picture of Conor Campbell

Dear Twinkle999

Thank you for sharing the story of your experience across a range of services to include Ulster Hospital Respiratory Hub and Ward 5D.

It is great to hear how well you have been looked after under the care of all of these partners.

I have shared your positive feedback to the teams at Respiratory Hub and Ward 5D who greatly appreciate your kind words.

Best wishes

Conor

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