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"The nicest appointment I can remember"

About: Perth Royal Infirmary / Pre-Assessment Clinic

(as the patient),

Arrived early for my appointment. Met by a very helpful receptionist. Went to appropriate room. Met by a friendly and professional nurse - Sheena (I think). She took me through all the relevant questions and answered all my questions to my complete satisfaction. We even had a few laughs along the way.

Then I saw two other - equally friendly and helpful - nurses for further checks. (Sorry girls - I can't recall your names!) Same experience - professional and business like - with a lovely attention to me as an individual. 

How did I feel? Well without demeaning any other appointment I have had over the years, this was the nicest appointment I can remember and it put me completely at my ease!

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Responses

Response from Louise Andrew, NHS Tayside nearly 2 years ago
Louise Andrew
NHS Tayside
Submitted on 09/06/2023 at 09:35
Published on Care Opinion at 09:35


Thank you very much for taking the time to leave feedback abut your recent appointment at our Pre Assessment Clinic. It is lovely to receive such positive comments.

Our team work hard to create a professional but relaxed environment and I am glad this was your experience.

All of your feedback will be shared with our team.

Louise Andrew

Charge Nurse

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