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I was so devastated

Posted By nitrateyr85

"I was so devastated"

About: General practices in Ayrshire & Arran

(as the patient),

I have lived with depression for forty years and I'm still troubled with it, so after holding back for months and I'd started self harming I went to my GP.

I told my GP how I felt, that I wished I was dead,I don't want to be here anymore, the way I'm being treated by my own family, what they've been doing and saying, I even told my GP that I've been hurting myself!!

My GP's reply was they were sorry there's nothing they can do and they've got a bit of a queue building. You're out of time!

I was so devastated I left, went straight to the toilets crying my eyes out, and stayed there a while until I calmed down a bit. I was totally flabbergasted with what had just happened.

I left and have never been back. I don't think I will ever go back! My health isn't good as it is and it's getting worse, I'm getting a bit worried about it!.

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Responses

Response from Programme Lead, Governance and Assurance, Primary & Urgent Care, NHS Ayrshire & Arran nearly 2 years ago
NHS Ayrshire & Arran

Submitted on 09/06/2023 at 12:20
Published on Care Opinion at 12:20

Dear Nitrateyr85

I am so sorry to hear about the issues you are facing and how difficult it must have been to go and seek professional help and not to have received the support you felt you needed from your GP practice. I really appreciate you sharing your experience with us.

The situation you describe sounds like you need to speak to someone as a priority and I would urge you to make further contact with your GP practice and again let them know the seriousness of the situation you are experiencing.

If you require help urgently for your mental health but it's not an emergency and your GP Practice is closed, you can call 111 who will tell you the right place to get help if you need to see someone.

There are other agencies available which can also provide information and support if you wished to consider these as an immediate alternative, some of these being:

Samaritans - Telephone 116 123 (24/7)

Breathing Space - 0800 83 85 87

Further information can also be obtained from the NHS website: https://www.nhs.uk/nhs-services/mental-health-services/where-to-get-urgent-help-for-mental-health/

Again, I am so sorry you feel you have been let down by your GP practice and we would like to share your feedback with them. If you wish us to do so, please can you email the name of your GP practice (and your personal details if you wish us to share that with them) to HSCPAdmin@east-ayrshire.gov.uk

I hope you get the support you need very soon.

Best wishes

Marie

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