Care Opinion

Shocking pharmacy delays

Posted By Oboe

"Shocking pharmacy delays"

About: Beatson West of Scotland Cancer Centre / Pharmacy

(as a service user),

Arrived on time for treatment that was scheduled for 9:00 am and had to wait over two and a half hours for my treatment to be delivered from the pharmacy.

The nursing team are always fantastic but the issues with delays from the pharmacy continue to get worse with every visit.


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Responses

Response from Nicky Donnelly, Lead Nurse, Beatson West of Scotland Cancer Centre, NHS Greater Glasgow and Clyde 15 months ago
Nicky Donnelly
Lead Nurse, Beatson West of Scotland Cancer Centre,
NHS Greater Glasgow and Clyde

Submitted on 23/06/2023 at 18:05
Published on Care Opinion on 24/06/2023 at 21:59

Hello Dear Oboe,

Apologies for the delay in responding to your care opinion regarding the pharmacy delays you have had whilst in our service.

The manager responsible for pharmacy aseptic has been on leave but is keen to review your case to explore any learning. If you could make contact with her that would be very helpful as we would wish to prevent situations like this occurring.

Her name is Nicola Cairns and can be reached at 0141 301 7934 or via email on nicola.cairns2@ggc.scot.nhs.uk

I will pass on your kind wishes to the nursing team and hope that we can provide a more efficient service in the future.

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