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Appointment frustration

Story from nhs.uk

"Appointment frustration"

About: Haywood Hospital

I received letter on 18/6/23 from adult rheumatology regarding an appointment you would be sending. If not heard by the 13th of June 2023. I was to contact you on the appointments number. I have tried this number over 30 times in the last two days to make this appointment. As you have not contacted me I am unable to make any appointment and in whatever way I have tried to contact the rheumatology department through. I have just been referred to the same number which cuts me off and does not give me any options of a person to speak to. I find it extremely frustrating and would appreciate the opportunity to make an appointment with you as requested by my GP.

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Responses

Response from Haywood Hospital nearly 2 years ago
Haywood Hospital

Submitted on 16/06/2023 at 15:36
Published on nhs.uk on 20/06/2023 at 20:22

Dear patient

Thank you for contacting us regarding your inability to arrange a Rheumatology appointment, due to not being able to get through via telephone. We apologise as we have recently had some issues with our appointments phone line that has now been rectified if you would like to try to call again.

If you still experience issues or you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk with your details.

Thank you

Rebecca Doe (Deputy Team Lead – Rheumatology)

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