I was rereferred to the ophthalmology clinic by my local optition to check a concern identified at a recent eye test. He clearly explained why he made the request, understanding that my previous experience of this clinic had been unhappy and I did not want to return.
The appointment came through quickly and was easy for me to change to a more suitable time with a short delay.
I was seen today in very good time without the hour long ( or longer!) delays I’d previously experienced. Much better.
The consultant I saw today was absolutely excellent. She listened to my concerns and explained everything that she did and found. She gave me more information and comprehensive explanation than I received in all my previous appointments combined.
She showed me all the scans and findings and explained the technical workings of the eye in clear language which I understood.
The future plan options were also clearly explained and she recommended a plan with clear reference to my expressed views. I felt reassured, respected and included in the assessment and plan for my healthcare.
An excellent experience, thank you.
"I felt reassured, respected and included"
About: Falkirk Community Hospital / Opthalmology Falkirk Community Hospital Opthalmology Falkirk FK1 5QE
Posted by Granny R (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Juliet Catlin