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"My experience with Skye House"

About: New Stobhill Hospital / Skye House (Glasgow Adolescent Inpatient Unit)

(as the patient),

I’ve been admitted to Skye House on two occasions now and each time I have been severely disappointed with the lack of care shown by the doctors; One in particular I find to be completely ignorant to the individual needs of their patients and appear to make it their goal to categorise everyone into a box. If people do not fit this box (I didn’t) it feels like then they appear to try their hardest to get you to say something that they can use against you.

For example: I was asked about my clothes and if I preferred them baggy so to hide my body, to which I replied no as I wear a variety of things. I think I know what they were trying to insinuate. It feels like they can’t see past a diagnosis of Anorexia, despite being told repeatedly that it was a misdiagnosis. It also feels like there is no understanding demonstrated that shows they are knowledgeable in treating Autistic people. I find them awful and they barely see their patients and makes decisions about them without fully knowing them.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/07/2023 at 16:11
Published on Care Opinion at 16:11


picture of Nicole McInally

Dear PaceyMacey123

Thank you for taking the time to share your feedback. I am sorry to hear that you have been disappointed with the lack of care shown by the doctors and that you have been left feeling awful and ignored. We do not want any of our patients to feel this way. Your feedback has been shared with the Senior Management Team responsible for Skye House for learning and reflection. However, if you would like to discuss this further can you please contact Andrea Blair, Service Manager, on 0141 232 6420.

Kind Regards

Nicole

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