On two occasions this week I needed an ambulance - once for a colleague at work and second time for a member of my family. On both occasions the same crew came out and I would like to say thank you to them both.
I don’t remember their names but they are stationed in Ballymoney. On the first occasion a colleague had a very low blood sugar.
When they arrived they were calm and took everything under control. They gave clear instructions so I could still help and explained clearly what they were concerned about and how it was best managed. The crew were both efficient and compassionate and we were very grateful for their expertise.
On the second occasion my aunt was unwell. She had only been discharged from hospital and we were concerned about her heart rate. Again the crew were exceptional- they spent time reassuring her. She is in her eighties and lives alone and it has been a very scary time for her. They were both kind and used good humour to help her calm down. They explained everything to her and myself as her next of kin and gave clear instructions on what to look out for as there no need for transfer to hospital.
We were grateful to be included in the decisions and again their expertise and skill were very clear. As a nurse I know the pressures the ambulance service are under and I appreciate their shifts can be extremely busy but on both occasions they demonstrated the true values of a health professional. I am extremely grateful for their support this week. I hope they know the difference they make on every shift
"Excellent support from the Ambulance service"
About: Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG
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