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"Thanks a million."

About: Children and Young People Services / Health Visiting Community Midwifery / Newry & Mourne Enhanced Care / Tissue Viability Service Maternity care / Maternity assessment unit Maternity care / Maternity Ward

(as the patient),

I had my beautiful baby girl in Daisy Hill in April. Things took a turn for the worst an hour or so before the baby was born and then I'd a cord prolapse which led to an emergency c-section. The team, led by Sister Aine were amazing. I can't thank each of them enough helping my daughter arrive in one piece. It is an absolute miracle! The midvives up in the maternity ward were fantastic and kind looking after us.

I had to go to the assessment unit on day 9 as my wound started oozing on each side. This lasted right up until my duaghter was 8 weeks. I went up most weeks, often 3 times a week. I was met with warmth, friendliness, expertise and a willingness for wanting to make me better. The more I went up, the more familiar I became with the midwives.

I was made to feel at ease even when there were days my mood was so low with everything that was going on. I felt it was never going to close over and I was still in pain, especially with having a few infections and I'd been put on beta blockers for high blood pressure. I felt like I was missing out on being with my newborn.

They tried different bandages and the PICO machine to see if it would help. Even when they were busy, they did their best to fit me in. Midwife Phil redressed my wound the most. She liked to see the progression. She is a great midwife. Her craic and optimism is infectious.Thank you, Phil. Patricia, Geraldine, Jacinta, Fiona, Ruth, Rachel and Arlene are lovely and anyone in their care is in safe hands. The doctors who checked in were brilliant!

I was only made to feel unwelcome and a nuisance by one midwife. When they were on I did feel very anxious and came home upset by comments they made at times. But apart from that, I have to say, thank you so much for helping this wound to heal.

I have been very lucky with the care also given by the Community Midwives and my Health Visitor, Claire. Frances and Marie from the Tissue Viability team are absolute ladies. Frances' compassion is inspirational. We truly have wonderful people helping us! Thanks a million.

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Responses

Response from Suzanne McLoughlin, Lead nurse for health visiting and MDT, Children and Young People's Directorate, Southern Health and Social Care Trust nearly 2 years ago
Suzanne McLoughlin
Lead nurse for health visiting and MDT, Children and Young People's Directorate,
Southern Health and Social Care Trust

I am the lead nurse for health visiting within the Newry and District GP federation

Submitted on 22/06/2023 at 15:41
Published on Care Opinion at 16:28


picture of Suzanne McLoughlin

Thank you for taking the time to share your experience with us. Firstly congratulations on the birth of your daughter, you have certainly had a very eventful journey with your daughter.

I am so sorry to hear about the negative experience you have described with one particular member of staff and would encourage you to make contact with myself or the midwifery staff to discuss this further, so learning can be taken from this.

I am so delighted to read about the support, care and encouragement you received from medical, midwifery, health visiting and the tissue viability team which was in the main a very positive experience for you, during a very stressful time. I am glad you have recovered and I wish you well on your continued parenting journey with your little girl.

Kind regards

Suzanne McLoughlin

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Response from Ann Marie McKeown, Lead Nurse Enhanced Services, Adult Community Services Directorate, Southern Health and Social Care Trust nearly 2 years ago
Ann Marie McKeown
Lead Nurse Enhanced Services, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 27/06/2023 at 13:23
Published on Care Opinion at 13:23


picture of Ann Marie McKeown

Thank you very much @herbieusa for taking the time to give feedback and for detailing your journey through our services. I hope that both you and your beautiful girl continue to do well.

I am delighted to hear, that despite complications, your time spent within our services was mostly positive and the care you received was fantastic. It is also very reassuring you were made to feel at ease.

I am really sorry to hear you did meet with one member of staff during your journey who made you feel anxious and upset. I would really encourage you to contact this service directly to discuss this further.

Please be assured I will pass on your lovely feedback to Frances and Marie from the Tissue Viability Service. There is no bigger compliment to our Nurses than using words as compassionate and inspiration to describe them.

Thank you so much.

Ann

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Response from Emma Jo Bailie, Sister MLU Daisy Hill Hospital, Integrated Maternity and Women's Health, Southern Health and Social Care Trust nearly 2 years ago
Emma Jo Bailie
Sister MLU Daisy Hill Hospital, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust
Submitted on 28/06/2023 at 12:06
Published on Care Opinion at 12:06


Firstly congratulations on the birth of your baby girl.

Thank you for taking the time out to leave such lovely care opinion feedback about your intranatal and postnatal journey, we really value your opinion.

I am delighted to hear that you are doing well after an eventful few weeks, I will pass on your kind comments to Aine, Phil, Patricia, Geraldine, Fiona, Ruth, Rachel, Arlene and the whole team in Maternity.

I am so very sorry to hear that you were made to feel anxious and upset by one midwife and I would be very keen to discuss this with you. I will provide you with my details and would be grateful if you could contact me at your earliest convenience.

Congratulations again on the new addition to your family.

Kind regards,

Emma-Jo Bailie

Sister MLU / Maternity Assessment Unit

Tel: 02837562742

Email:emmajo.bailie@southerntrust.hscni.net

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