Care Opinion

Horrible hospital food and service

Posted By Mr JRRWS

"Horrible hospital food and service"

About: Altnagelvin Area Hospital / Acute Medical Unit (AMU)

(as a service user),

Whenever I order a meal it's never what I order. I went 3 days without lunch and dinner because they couldn't send the right order up.

I specifically order plain meals because I don't eat vegetables. I'm in with a chronic diabetic foot ulcer and I need food to fuel my body to heal. I'm in 3 wks and I have lost 5kgs in weight since I came in because of the lack of meals and this is just not good enough.

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Responses

Response from Breidge McGavigan, Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care, WHSCT 15 months ago
Breidge McGavigan
Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care,
WHSCT

Submitted on 26/06/2023 at 08:42
Published on Care Opinion at 08:42

Dear Mr JRRWS

I can only apologize for your experience as outlined above. In order for me to investigate this further, can I please confirm that you are an inpatient in ward 24 AMU as you have explained that you are currently an inpatient for three weeks and AMU ward 24 is a short stay unit with patients usually only being admitted for 24-48hours.

I look forward to hearing from you

Breidge

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Response from Breidge McGavigan, Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care, WHSCT 15 months ago
Breidge McGavigan
Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care,
WHSCT

Submitted on 26/06/2023 at 12:33
Published on Care Opinion at 12:33

Dear Mr JRRWS,

I would be grateful for the opportunity to listen to your concerns regarding the food and service that you received while in ward 24.

My contact details are: breidge.mcgavigan@westerntrust.hscni.net or 02871345171 ext 212162 or 212024.

I look forward to hearing from you

Breidge

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