"Rude and dismissive staff"

I agree entirely with the last review, which states that since the gp merged with Modality, the quality of the service has become appealing. The staff are rude, dismissive, contradicting, unsupportive and I dare to say discriminative. They don’t care about the patient’s health and well-being anymore. The appointment process became extremely frustrating and difficult to book. After going online and filling out the form, you receive a phone appointment, sometimes three days later, at a random time with no previous warning. When you answer the call, if you need to see the doctor face to face, they tell you to wait a few more days, as someone else will call you to book a face-to-face appointment. It’s ridiculous. Then you go to the face-to-face appointment, and it’s a nurse instead of a doctor, which is misleading and completely unprofessional. When I raised the issue to a staff member today and told her that I could lose a limb or die if my situation was not taken seriously, she replied that if I had an urgent problem, I had to attend the hospital, not the gp. Which makes me think, what are their responsibilities now? There is no more covid-19 to use as an excuse, so what are they doing the whole day? Probably seeing private patients, I suppose. The nhs service has become a superficial brand that only exists to justify the high tax deductions on everyone’s salaries. It isn’t very comforting and a reason for concern. After over a year of having bad experiences at this practice, I can’t take it anymore, I will search for another one. I only hope I can find a decent one still operating around my area.