Care Opinion

Staff are kind & supportive

Posted By trappereg48

"Staff are kind & supportive"

About: The Lawson Practice

(as the patient),

Lawson Practice is my biological family, I don't see much of my blood relatives, too many painful memories! All LP staff are kind & supportive to me.

I recently had an appointment, on arrival I checked in via the digital screen in Reception. Two patients were queuing. I politely said excuse me & explained what the screen was for: I added if I could do it anyone can, they were very happy & checked in using the digital screen!

Having OCD takes me a while to prepare to leave home, I could be up for hours but still leave it to the last minute, causing more anxiety. Can we please have a Clock in Reception: Patients & Visitors can see on arrival, there are excellent large Digital Clocks which display time, date & temperature etc.

I think large posters with brief instructions & images on how to check in on the mini screens will reduce the queues: may be!

Thank you to all at Lawson Practice for taking excellent care of my Son & me x

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Responses

Response from Charlotte Morgan, GP, The Lawson Practice 16 months ago
Charlotte Morgan
GP,
The Lawson Practice

Submitted on 11/07/2023 at 16:00
Published on Care Opinion at 16:00

Thank you so much for taking the time to write this and for your suggestions. I’m so happy to hear we are a source of support for you and will feedback your suggestions to the management team and other partners for discussion. Many thanks again.

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Response from Uzo Chukwunonye, Deputy Practice Manager, The Lawson Practice, The Lawson Practice 15 months ago
We have made a change
Uzo Chukwunonye
Deputy Practice Manager, The Lawson Practice,
The Lawson Practice

Submitted on 22/08/2023 at 17:02
Published on Care Opinion at 17:05

picture of Uzo Chukwunonye

I wanted to update you on a change we made following your feedback. A digital clock has been installed above the self-check-in screen in the reception area. We hope this will enable more patients to keep track of their appointments. Thank you for the feedback.

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