Care Opinion

Can’t thank everyone enough for all care during my stay

Posted By Flo831

"Can’t thank everyone enough for all care during my stay"

About: University Hospital Ayr / Cardiology University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / Gastroenterology University Hospital Ayr / X-rays and Scans

(as a service user),

Recently admitted to CAU with possible sepsis, then transferred to Station 9.

Can’t thank everyone enough for all care during my stay. This wasn’t just the doctors and nurses but includes portering staff (I had loads of tests) domestic services teams (fab chats!!) and pharmacy staff.

I had wonderful care and listening teams. I’d also like to thank catering teams as meals were great. I wasn’t going home without having my lunch.

I’m in the middle of having longer term Glasgow treatment and this was a glitch I didn’t need, but they all helped me through it with positivity

Please pass on my thanks to all involved.

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Responses

Response from Danielle Henson, Senior Charge Nurse, Combined Assessment Unit, UHA, NHS Ayrshire & Arran about a year and a half ago
Danielle Henson
Senior Charge Nurse, Combined Assessment Unit, UHA,
NHS Ayrshire & Arran

Submitted on 20/07/2023 at 17:31
Published on Care Opinion on 21/07/2023 at 08:10

Dear Flo831

It is lovely to hear that you had a nice stay despite not being very well. I shall pass on your positive feedback to all the staff involved. I hope that you continue to get better.

Best wishes

Dannii Henson (SCN - CAU Ayr)

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Update posted by Flo831 (a service user)

Dannii, thank you so much. I tried to tag as many teams as I could but only some are showing. I had USS Echo and MRCP, with all these teams joining in with my chat and keeping my fun. Seems I’m not allowed to repeat the jokes. I do hope St 9 staff see this as their tag has also gone. I truly couldn’t have had more thorough medical teams or better nursing care. My daughter would like to second all this as she was able to settle at home knowing I was cared for.

Response from Danielle Henson, Senior Charge Nurse, Combined Assessment Unit, UHA, NHS Ayrshire & Arran about a year and a half ago
Danielle Henson
Senior Charge Nurse, Combined Assessment Unit, UHA,
NHS Ayrshire & Arran

Submitted on 21/07/2023 at 15:44
Published on Care Opinion at 15:47

Dear Flo831

I have passed on your wonderful feedback on your behalf.

Take care..

Dannii Henson (SCN - CAU Ayr)

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Response from Robert Campbell, Clinical Nurse Manager, Combined Assessment Unit, University Hospital Crosshouse, NHS Ayrshire & Arran about a year and a half ago
Robert Campbell
Clinical Nurse Manager, Combined Assessment Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran

Submitted on 21/07/2023 at 16:48
Published on Care Opinion at 16:52

Dear Flo831

I am glad you had such a positive experience.

Thank you for your kind words, I will pass these on to my team.

Best wishes

Robert Campbell

Senior Charge Nurse

Station 9

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