"I have received really good care"

About: Care at home Care at home Glenrothes Hospital / Rehabilitation & Recovery Glenrothes Hospital Rehabilitation & Recovery Glenrothes KY7 5TG Victoria Hospital / Renal Victoria Hospital Renal Kirkcaldy KY2 5AH

Posted by staffmemberfife1 (as a staff member posting for a patient/service user), nearly 2 years ago

I have received really good care here in Ward 22 (Renal ) Victoria Hospital Kirkcaldy. When I was informed that I would require Dialysis. I was in shock.
This was all fully explained to me by Doctors and nurses and I now feel more prepared and much less anxious.
The nursing staff in ward 22 are really good, I can ask for anything at anytime.
I do have nurses visiting me at home as I have had many infections it seems to be a regular thing. I have a good laugh with all medical and nursing staff. I feel the communication overall is good.
I also have carers 7 days a week this is provided by Fife council The care is just fantastic. The carers wash and dress me as I am use a wheelchair. I can only describe them as enthusiastic, helpful and caring. They come into my house and I really do look forward to them arriving in the morning. It really gets my day started.
Although I have carers I do like to be independent, the carers are aware of this and give me as much care as I need at the time. I feel comfort in knowing that the carers are there to support and give me the help I need.
I have also spent lengthy stays in Glenrothes Hospital. The nurses there are so cheery and will do anything to help the patients. I was being tube fed for a while and when I started to eat normal again the nurses were so very encouraging. I was offered food to help me get my weight up again They were just so good and supportive.

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Michelle Williamson

Clinical Services Manager, Community Hospital Medicine for the Elderly,

NHS Fife Health & Social Care Partnership

Clinical service manager for inpatient Medicine for the Elderly wards covering St Andrews, Adamson, Glenrothes, Cameron and Queen Margaret Hospital

Submitted on 20/07/2023 at 13:52

Published on Care Opinion at 13:52

Dear staffmemberfife1,
Thank you for taking the time to let us know about the supportive care you have experienced within Glenrothes Hospital and the other services who you have encountered on your health journey. I will ensure that the team within Glenrothes are made aware of that ensuring a cheery, supportive and encouraging environment made all difference to your recovery.
Wishing you all the best and keep that positive can do attitude which you clearly have!

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Rosemary Grubb

Team Manager, START (Short term assessment and review team),

Fife health & Social Care Partnership

Submitted on 20/07/2023 at 17:13

Published on Care Opinion on 21/07/2023 at 08:08

Dear Staffmemberfife1
What nice it is to share your hospital experience whilst poorly to your ongoing continuous recovery in your own home.
I am pleased that your carers are supporting you to ensure you can achieve your goals to enable you to remain safely in the comfort within your own home.
Taking the time to express your thanks to all staff who have helped your recovery journey, being as positive as you have shared is very encouraging to hear.
Hopefully you will continue to keep very well.
Take care and thanks for your positive and kind words.
Rosemary Grubb.

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Kirsten Steele

Senior Charge Nurse, Ward 22 Renal,

NHS Fife

Submitted on 24/07/2023 at 12:48

Published on Care Opinion at 13:20

Dear staffmemberfife1,
I also thank you for taking the time to share your experience with all of our services that you have encountered on your journey. I will ensure that the team in Ward 22 are aware of the difference they made to you through good communication.
Being informed of your requirement to commence Dialysis can be very frightening. It is a life changing moment and it does need thoroughly explained and time given for you to ask questions. I am glad you feel that you received this support and that you felt more prepared to face what is ahead of you with treatment. The team will be there for you to continue to ask any questions that may arise. It is your treatment and we are here to support you through it.
Thank you again and I hope that your treatment is going well.

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Lynn Barker

Director of Nursing, HSCP Nursing Directorate,

Health & Social Care Partnership

Submitted on 24/07/2023 at 14:04

Published on Care Opinion at 14:04

Dear staffmemberfife1,
Thank you so much for taking the time to share your journey within Glenrothes Hospital and the other services who you have experienced. The teams will be delighted to hear about your positive feedback.
Best wishes to you and take care.

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