Care Opinion

Each doctor does the opposite to the other

Posted By leoparddg64

"Each doctor does the opposite to the other"

About: The Neaman Practice

(as the patient),

At the start of first joining the surgery there was already problems and issues. I am on a regular medication that I have been for 23 years. It’s very crucial to my well being. So when I first became a patient there it took this practice nearly a year to obtain my medical records from my previous surgery.

The doctor I was speaking to at this surgery said that they had sent numerous requests for my records so they could issue my repeat prescription. A week went by and another week so I called up to get an update. I was told that the doctor there had sent request after request to my previous surgery for my medical history and records.

I called my previous surgery and they assured me they had not received even one request. So when I called back to this surgery to pass on what was said, I was put through to a new doctor that said there haven’t been any requests sent from their side. So I’d been lied to, it seems.

I missed my antipsychotic medication and my antidepressants for nearly 9 months because of this. It made me very very ill. After this was resolved I still stayed with this surgery because I was too scared to change GPs in case it happened again. That was the first major issue I had.

After that I had many uncomfortable and horrible encounters with your receptionists. I have found them to be very rude, insulting and even sarcastic towards me. I am a polite person, but I feel they still belittled me and spoke to me like I was nothing. About 25 times I have called and waited 19th in the queue, and after 45 minutes waiting I reached 1st in line one of the receptionists picked up the phone and put it straight back down, so I had to call back and wait 29th in the queue. I have been in the waiting room at times and heard the receptionists bad talking and insulting other patients that weren't there.

There is so much more but there’s way too much to be able to fit in to this. If someone could please contact me I’d be happy to explain and answer any information you need.

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Responses

Response from Mercedes O'Garro, Practice Manager, The Neaman Practice, The Neaman Practice 16 months ago
We are preparing to make a change
Mercedes O'Garro
Practice Manager, The Neaman Practice,
The Neaman Practice

Submitted on 24/07/2023 at 12:35
Published on Care Opinion at 13:09

Thank you for taking your time to highlight and detailing the problems and issues you have encountered at our surgery. I want to extend our sincere apologies for the inconvenience and distress you have experienced during your time with us. We take all patient feedback seriously and are committed to addressing your concerns promptly and effectively.

First and foremost, we deeply regret the difficulties you faced when transferring your medical records from your previous surgery to ours. We acknowledge the importance of timely access to your regular medication and understand the gravity of the situation when it took nearly a year to obtain your medical history. Such a delay should not have occurred, and we apologize for any impact it had on your well-being.

To further address your concerns and gain a comprehensive understanding of your experiences, we kindly request you to come forward and speak with us in person. We genuinely value your feedback and believe that a direct conversation will enable us to better comprehend the issues you faced and work towards resolving them effectively.

Please contact the practice and ask for Mercedes O’Garro or email me at TheNeamanPractice@ns.net to schedule a convenient time for a meeting. We assure you that your concerns will be treated with the utmost confidentiality and sensitivity during this process.

Once again, we extend our sincerest apologies for any distress caused, and we are committed to making the necessary changes to improve our services. Your satisfaction and well-being as our patient are our top priorities.

Thank you for taking the time to bring these matters to our attention. We look forward to the opportunity to resolve these issues and rebuild your trust in our surgery.

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Response from Sinead Downes, Deputy Manager, Neaman Practice 15 months ago
Sinead Downes
Deputy Manager,
Neaman Practice

Submitted on 23/08/2023 at 13:44
Published on Care Opinion on 25/08/2023 at 13:06

Dear Patient,

We have discussed the matters internally in a meeting with the management team.

We would like to look into your experience further and hope to be able to resolve these issues you have encountered.

Please can we prompt you to contact the surgery and provide further details via email.

This will allow us to be able to investigate your experiences further.

Please can you contact us at our generic email address (see above response) and address this to the management team at The Neaman Practice.

Thank you for taking the time to addressing your concerns, and hopefully we can take a look at this further to resolve any concerns you may have.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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