Care Opinion

Very well taken care of

Posted By MumoftwoJandJ

"Very well taken care of"

About: Douglas Street Community Health Clinic

(as a service user),

I just wanted to take the time to praise Xander in the Out of Hours service in Douglas Street, Hamilton.

I visited recently, and his manner was incredible. He was very thorough with why I went in and took the time to hear all I had to say.

Not a question was missed and I left (although feeling poorly) very well taken care of. His interactions and knowledge on my health left me confident with the course of action and I knew I had to leave him feedback.

Keep up the good work. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire about a year and a half ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 25/07/2023 at 15:07
Published on Care Opinion at 15:07

picture of Jennifer Montgomery

Dear MumoftwoJandJ,

Thank you so much for taking the time to share your experience in Out of Hours service.

It is lovely to hear such fantastic feedback about Xander. I am so pleased to hear that although you were still feeling poorly, you were able to leave with a clear treatment plan and felt secure in Xander's knowledge that he would make you better. It will be a pleasure to share your kind words and feedback with the team. It will give them a much needed boost.

I hope you are feeling better.

Kind Regards,

Jenni

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