Care Opinion

I have found the clinic to be welcoming and friendly

Posted By Rugeleyrose

"I have found the clinic to be welcoming and friendly"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

I transferred from Birmingham STI services to Stafford Open Clinic at the end of 2022. I have found making appointments via the telephone the most challenging part. Getting through, trying to get the right service at a time that suits, is made more complicated because of the central phone system.

I have found that Stafford clinic to be welcoming and friendly. Suzie is an amazing person, her knowledge of Herpes and its treatment is extensive. She has the ability to treat the whole person not just the sore bits. She is intuitive and as I am a lady of a certain age, her advice about the menopause, and her suggestions to gain help with the trauma that surrounded my original infection has changed my life.

The clinic is well run by welcoming, friendly staff. I am so glad I transferred 💖

I would urge the use of a direct telephone line to the clinic, to facilitate existing users in making and changing appointments.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 15 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 31/07/2023 at 16:49
Published on Care Opinion at 16:49

picture of Andrew Garratt

Hi Rugeleyrose,

My name is Andrew and I am an Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am sorry that you found our telephone system not as positive. Our phones lines are extremely busy first thing in a morning and we aim to have all staff members on the phones during this busy time. During the afternoon the phone lines are quieter. We are continuously looking at ways to improve our telephone system so I hope that when you call our service next time you will have a much better experience.

I am pleased that you are glad you transferred from Birmingham and I have shared your feedback with Suzie and she will be happy that she has made a difference to your life in a positive way. 😀

Kind regards,

Andrew Garratt, Administrator

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