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Kind, friendly and very personable

Posted By Carowils

"Kind, friendly and very personable"

About: Royal Infirmary of Edinburgh at Little France / Minor Injuries Unit

(as a service user),

Had to attend Minor Injuries recently. This is a very busy dept and I can’t thank Alison, the nurse practitioner who attended to me today, for her help and dealing promptly and efficiently with me and advice following the diagnosis of my broken foot.  She was so kind, friendly and very personable, and despite the injury we had a laugh together, certainly puts people at ease. Thank you, Alison.

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian nearly 2 years ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 04/08/2023 at 12:18
Published on Care Opinion at 12:18

Dear 'Carowils',

Thank you for taking the time to share with us this lovely feedback. I am glad that you had such a positive experience when you attended the Minor Injuries Unit at what must have been a stressful time.

I will make sure that your kind words are passed on to Alison and the rest of the team as I know they will appreciate this.

Wishing you the best for a quick recovery.

Kind regards,

Aris

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian nearly 2 years ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian

Submitted on 08/08/2023 at 11:02
Published on Care Opinion at 11:02

Thank you for your lovely feedback - I will pass this on to our ENP Alison who I know will be delighted. Thank you for taking the time to give such positive feeback.

Kind regard Ray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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