Care Opinion

We are very grateful for her care

Posted By Jean23

"We are very grateful for her care"

About: Ninewells Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My Mum had to receive treatment for a fall which left her with cuts and bruises to her face, legs and arm.

She was taken by ambulance by two calm and kind paramedics. When we arrived she was seen quickly and her arm was attended to by a lovely nurse who applied steri-strips to her arm injuries. 

She was scanned and taken to an observation ward where her facial cut was eventually sutured and then we waited until her bleeding had subsided. Being on blood thinners this took some time. The staff were attentive and I would commend them as they had some other demanding and needy patients in the other beds. 

Please pass on our thanks for my Mum's care and indeed for looking out for my daughter and myself whilst we were there. Clearly a difficult job with constant pressures and we are very grateful for her care.  May God bless them as they continue to care for vulnerable patients

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 15 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 03/08/2023 at 11:27
Published on Care Opinion at 11:27

Dear Jean23

Thank you for sharing your story. It must have been a very worrying time for you all so it is heartening to read your kind words about all the staff.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mother's name, and the address and date we attended.

I do hope your Mum is feeling better now.

Kindest regards

David

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Response from Mary Cumming, Senior Nurse for Emergency Medicine, Accident and Emergency, NHS Tayside 15 months ago
Mary Cumming
Senior Nurse for Emergency Medicine, Accident and Emergency,
NHS Tayside

Submitted on 03/08/2023 at 13:36
Published on Care Opinion at 13:36

Dear Jean23

Thank you for your lovely feedback. It was good to hear that your mum had a positive experience in the ED and that staff responded in a kind and caring manner

This must have been a very worrying time for your mum and your family.

I will certainly share this feedback with the team. It really does boost staff morale to hear how much their care is appreciated.

I hope your mum is continuing to recover

Kind Regards

Mary Cumming

Senior Nurse in Emergency Medicine

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