Went to a different town as my own GP practice no longer offered the service I needed.
Front reception was closed, it said any enquiries use the phone provided. When I rang for 5 minutes no one answered. I then spent ten minutes wandering the halls trying to find anyone/a light on to ask was I even in the right building. Finally found a delivery driver who said the building was closed today but try round there as there was a light on and maybe someone to ask
A staff member (who was a GP) opened the door and rudely stated that they were closed! and closed the door in my face without letting me speak. I knocked again and asked can you at least tell me am I in the correct building? To which they replied, sarcastically that they guessed not as they were closed.
Eventually they read my letter and told me I was supposed to be in a different place and pointed to where I had just walked around for ten minutes. I was 15 minutes early to my appointment. At this stage I was now 1 minute late.
They were very impatient as they let a big sulk out that they had to walk a couple of paces to point to the particular corridor.
When I got to the waiting room a staff member asked where is my urine sample? I said I wasn’t told to bring one and it says on the letter only bring it if stated to do so. They smirked and asked me was I not there for my implant.
Again when I asked where the bathroom was I got a quick point in a general direction. I asked where exactly and they told me back down where I’d just walked from. At this stage I’ve walked everywhere so can’t even remember where I’ve just came from. If anyone was to watch the cameras back of me completely lost looking in rooms for a bathroom.
I think they forget people haven’t maybe been there before, or maybe that they’re also nervous getting a mini procedure done!
However, the nurse who done the procedure was lovely, patient and bubbly.
Cried all the way home at how horrible the other staff members and how lost I felt.
"Contraceptive clinic"
About: Sexual Health / Contraception Service Sexual Health Contraception Service Portadown BT63 5QQ The Lakes Family Practice The Lakes Family Practice Craigavon BT65 5BE https://lakesfp.co.uk/index.aspx
Posted by Danez45 (as ),
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Update posted by Danez45 (the patient) 16 months ago
See more responses from Kate Gribben