"Great staff and service"

About: Lerwick Health Centre

(as a service user),

I developed an issue which required prompt treatment. I contacted the Lerwick Health Centre and explained my circumstance to the receptionist, she was very polite and professional and took time to understand and document what I said. 

I was then triaged via ask my GP, I found this to be very slick and was impressed by how quickly I received a message and was offered an appointment.

I then had an appointment with Marlene the Practice Nurse and can't express how grateful I am to her for her friendly, calm and professional nature. She was absolutely excellent and I felt reassured leaving my appointment.

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Responses

Response from Kim Anderson, Chief Nurse, Community & Mental Health, Directorate of Community Health and Social Care, NHS Shetland 16 months ago
Kim Anderson
Chief Nurse, Community & Mental Health, Directorate of Community Health and Social Care,
NHS Shetland
Submitted on 17/08/2023 at 15:47
Published on Care Opinion at 15:47


Thank you so much for taking the time to leave this lovely feedback. We have passed this on to Marlene and the wider team. It really does make such a difference to staff receiving feedback like this and knowing that they have done a great job.

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