Care Opinion

Staff shortages

Posted By waterge54

"Staff shortages"

About: Lincoln County Hospital / General medicine

(as the patient),

The staff at hospital were lovely since being admitted, very friendly and trying to do the best they can but lying in sodden sheets for nearly 5 hours one day and nearly 7 hours the next day was not very pleasant at all.

In addition, being told you can't have a shower and wash your hair as there aren't enough staff to support you to do it safely was very frustrating. I felt grotty, embarrassed and dehumanised. There just aren't enough staff.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alison Strutt, Matron, United Lincolnshire Hospitals NHS Trust 12 months ago
Alison Strutt
Matron,
United Lincolnshire Hospitals NHS Trust

Submitted on 04/09/2023 at 11:36
Published on Care Opinion at 11:36

Dear waterge54

Thank you for the positive comments that our staff were both friendly and trying to do their best, we are sorry you felt you were left in a bed with wet sheets on a couple of occasions for a number of hours this is unacceptable and falls well below the standards we aim to deliver.

We also apologise that you were unable to have an assisted shower and have your hair washed.

If you would like this sharing with the Ward Sister for a personal response would you please contact our Pals department and provide more detail so we can make contact.

PALS: Tel 01522 707071, Email: PALS@ulh.nhs.uk, Website: www.,ulh.nhs.uk/PALS,

Text: 07815 707746, Twitter: @ULHT_PALS

Many thanks

Alison

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k